Executive Director View HQ New things may come 1999 Busy busy busy middle contest season middle getting prepared next end very busy flying season Muncie executive staff involved preparing parts budget next year involved preparing renewal notices normal daily workload plus working bugs out new computer system never seems slow down interesting fact 1997 membership year ended total 149700 members positions Headquarters filled about 50 employees means have employee per 3000 members number really underestimate since employees answer phone correspond members daily basis would like talk about membership renewal renewal notices mall first class second week September have received yours please use application located issue Model Aviation Remember membership payment received December 15 may result missing issue Model Aviation having lapse service Keep mind 149700 members Approximately 65% membership renew three-month period time four employees dedicated processing memberships equates data entry person processing about 400 memberships day result some backlog develops present time mid-November have processed mailed 31000 license cards During peak renewal time usually takes about four weeks process membership time received AMA HQ processed sent mailing house actually mailed Thats bad time frame would like work reducing gap Membership renewal function Membership department receive thousand address changes month handle correspondence requesting information receive incomplete applications incorrect fees etc handle incoming 800 calls So have problem membership please have license card number available copy canceled check credit card number charged amount important allow least four weeks before calling has brought attention phone calls have received regarding two-year renewal reduced rate youths price members age 19 younger has reduced $1 presented July Executive Council meeting theory behind decision attract young people has expressed through members future AMA lies hands youth Programs getting aviation schools has become primary focus aware now process third electronic field trip project its featured classroom aired public television know someone active youth program club sponsors youth group please send information AMAshare what doing others Mall details AIvIA attention Mike Stokes Education Coordinator would like get involved request information through Mike check out web site second frequent call members have renewed two years concerned club fliers sanction event will allowed fly cards indicate year 1999 So what does mean receive card expires 1999 Memberships effect date receive complete application correct dues payment until December 31 1999 am sure has become problem since process has place last two years can assume since changed color license card information somehow appears different order clarify problem will putting additional information sanction kits club rechartering kit message out Internet make sure members have problems attending functions New things may come 1999 popular demand will take close look improving quality AMA license card reducing time process memberships working program would allow members no address name change renew credit card phone have suggestions please drop letter E-mail Now time start thinking about 1999 past weekend November 8-9 attended day-and-a-half Executive Council meeting focused primarily 1998 budget am glad say members approved what submitted will go details what happened Motions district representative voted will appear elsewhere issue Should have question dealing motions please contact Vice President However item would like comment Leader Member survey distributed past summer Chuck Foreman Disttict IV chainnan leader member survey comnnttee gave summary findings Out 3599 surveys mailed 239 returned individuals responded feeling would like involved association need help order accomplish task Leader Member Committee Chuck Foreman Charlie Bauer District VI Dave Brown President myself will develop program ways improve communications Leader Members give tools need sell Academy will get information plans develop y flying CL Joyce Hager Executive Director 184 Model Aviation